%0 Journal Article
%A Shi, Zhenyang
%A Liu, Shaoxuan
%A Wu, Ruijing
%T Incentive design with customer satisfaction for business process outsourcing: multi-task vs. multi-agent
%J RAIRO. Operations Research
%D 2021
%P S401-S434
%V 55
%I EDP-Sciences
%U https://www.numdam.org/articles/10.1051/ro/2019062/
%R 10.1051/ro/2019062
%G en
%F RO_2021__55_S1_S401_0