@article{RO_2021__55_S1_S401_0,
     author = {Shi, Zhenyang and Liu, Shaoxuan and Wu, Ruijing},
     title = {Incentive design with customer satisfaction for business process outsourcing: multi-task \protect\emph{vs}. multi-agent},
     journal = {RAIRO. Operations Research},
     pages = {S401--S434},
     year = {2021},
     publisher = {EDP-Sciences},
     volume = {55},
     doi = {10.1051/ro/2019062},
     mrnumber = {4237381},
     language = {en},
     url = {https://www.numdam.org/articles/10.1051/ro/2019062/}
}