@article{RO_2016__50_3_519_0,
     author = {Chaudhry, M. L. and Banik, A. D. and Pacheco, A. and Ghosh, Souvik},
     title = {A simple analysis of system characteristics in the batch service queue with infinite-buffer and {Markovian} service process using the roots method: $GI/C$-$MSP^{(a,b)}/ 1 / \infty{}$},
     journal = {RAIRO - Operations Research - Recherche Op\'erationnelle},
     pages = {519--551},
     year = {2016},
     publisher = {EDP Sciences},
     volume = {50},
     number = {3},
     doi = {10.1051/ro/2015035},
     mrnumber = {3519331},
     zbl = {1356.60143},
     language = {en},
     url = {https://www.numdam.org/articles/10.1051/ro/2015035/}
}