@article{RO_2014__48_4_615_0,
     author = {Zhang, Zhicong and Li, Na and Li, Shuai and Yan, Xiaohui and Guo, Jianwen},
     title = {An {SMDP} model for a multiclass multi-server queueing control problem considering conversion times},
     journal = {RAIRO - Operations Research - Recherche Op\'erationnelle},
     pages = {615--639},
     publisher = {EDP-Sciences},
     volume = {48},
     number = {4},
     year = {2014},
     doi = {10.1051/ro/2014021},
     mrnumber = {3264396},
     language = {en},
     url = {http://www.numdam.org/articles/10.1051/ro/2014021/}
}