@article{RO_2014__48_3_399_0,
     author = {Liu, Zaiming and Song, Yang},
     title = {The $M^{X}/M/1$ queue with working breakdown},
     journal = {RAIRO - Operations Research - Recherche Op\'erationnelle},
     pages = {399--413},
     publisher = {EDP-Sciences},
     volume = {48},
     number = {3},
     year = {2014},
     doi = {10.1051/ro/2014014},
     zbl = {1297.90019},
     language = {en},
     url = {http://www.numdam.org/articles/10.1051/ro/2014014/}
}