TY - JOUR AU - Senthil Kumar, M. AU - Arumuganathan, R. TI - An $M^{X}/G/1$ unreliable retrial queue with two phase service and persistence behaviour of customers in service JO - RAIRO - Operations Research - Recherche Opérationnelle PY - 2013 SP - 9 EP - 32 VL - 47 IS - 1 PB - EDP-Sciences UR - http://www.numdam.org/articles/10.1051/ro/2012024/ DO - 10.1051/ro/2012024 LA - en ID - RO_2013__47_1_9_0 ER -