@article{RO_2013__47_1_9_0,
     author = {Senthil Kumar, M. and Arumuganathan, R.},
     title = {An $M^{X}/G/1$ unreliable retrial queue with two phase service and persistence behaviour of customers in service},
     journal = {RAIRO - Operations Research - Recherche Op\'erationnelle},
     pages = {9--32},
     publisher = {EDP-Sciences},
     volume = {47},
     number = {1},
     year = {2013},
     doi = {10.1051/ro/2012024},
     zbl = {1273.60111},
     mrnumber = {3031097},
     language = {en},
     url = {http://www.numdam.org/articles/10.1051/ro/2012024/}
}