@article{RO_2004__38_2_121_0,
     author = {Artalejo, Jesus R. and Economou, Antonis},
     title = {Optimal control and performance analysis of an $M^{X}/M/1$ queue with batches of negative customers},
     journal = {RAIRO - Operations Research - Recherche Op\'erationnelle},
     pages = {121--151},
     publisher = {EDP-Sciences},
     volume = {38},
     number = {2},
     year = {2004},
     doi = {10.1051/ro:2004016},
     mrnumber = {2081834},
     zbl = {1092.90013},
     language = {en},
     url = {http://www.numdam.org/articles/10.1051/ro:2004016/}
}