@article{RO_2003__37_3_157_0,
     author = {Ke, Jau-Chuan and Wang, Kuo-Hsiung},
     title = {Analysis of operating characteristics for the heterogeneous batch arrival queue with server startup and breakdowns},
     journal = {RAIRO - Operations Research - Recherche Op\'erationnelle},
     pages = {157--177},
     publisher = {EDP-Sciences},
     volume = {37},
     number = {3},
     year = {2003},
     doi = {10.1051/ro:2003019},
     mrnumber = {2034537},
     zbl = {1070.90028},
     language = {en},
     url = {http://www.numdam.org/articles/10.1051/ro:2003019/}
}