@article{PS_2016__20__555_0,
     author = {Barbu, Vlad Stefan and D{\textquoteright}Amico, Guglielmo and Manca, Raimondo and Petroni, Filippo},
     title = {Step {semi-Markov} models and application to manpower management},
     journal = {ESAIM: Probability and Statistics},
     pages = {555--571},
     publisher = {EDP-Sciences},
     volume = {20},
     year = {2016},
     doi = {10.1051/ps/2016025},
     mrnumber = {3581834},
     zbl = {1356.60139},
     language = {en},
     url = {http://www.numdam.org/articles/10.1051/ps/2016025/}
}