%0 Journal Article %A Polini, Andrea %A Polzonetti, Andrea %A Re, Barbara %T Formal Methods to Improve Public Administration Business Processes %J RAIRO - Theoretical Informatics and Applications - Informatique Théorique et Applications %D 2012 %P 203-229 %V 46 %N 2 %I EDP-Sciences %U http://www.numdam.org/articles/10.1051/ita/2012002/ %R 10.1051/ita/2012002 %G en %F ITA_2012__46_2_203_0